Customer Service | rebelroot
 

Customer Service

 

General Terms & Conditions      
These terms regulate all users of all content of rebelroot.com and sub-domains. The terms and conditions will be valid for all your future transactions with Rebelroot, and in placing an order you automatically accept them. We therefore recommend that you read the following thoroughly before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Exchanges and Refunds     
Exchanges are no-brainers.
If something doesn’t fit, don’t keep it you silly. Drop us a note. We’ll send you instructions to return it to us. We’ll go stag on the shipping costs: you pay to return it to us, we’ll pay to ship your corrected order back out to you. Deal? All exchanges are subject to availability. 
Sometimes you change your mind. We do too. You have a full 7 days to return unwashed and unworn merchandise in perfect condition accompanied by the original invoice to us for a full refund, less shipping and handling charges of course. Rebelroot cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Rebelroot. Items lost in transportation will not be compensated for, so we recommend that you use a trackable shipping option. After we recieved your return, we will refund your payment to your paypal account or via bank transfer.

If you have any queries regarding your order please contact us: info@rebelroot.com

Disclaimer
We do not guarantee that all the items available at the Rebelroot Online Shop are in stock at the time of your order. And although Rebelroot will always strive to display the correct texts, images and pricing in the web shop, errors can occur. In the case of incorrect stock balance affecting your order, or if you have been charged the wrong amount when shopping from the web shop, we will contact you shortly by phone or by e-mail and give you the option of revising or cancelling your order.
Privacy Policy 
We take your privacy very seriously it is one of the reasons we never see your credit card information and use paypal exclusively to do the processing of payments on our behalf.

All personal information saved at the site will be handled with utmost care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for monthly newsletters and special offers related to Rebelroot. When registering to the site, you have the option not to receive any information from Rebelroot. if you wish to end your subscription to information from us,  you may write to info@rebelroot.com and request to be removed from our subscription list.      

Any other questions can be directed to info@rebelroot.com
Payment & Prices     
We accept card payments by Visa, MasterCard, American Express, and PayPal. Taxes are included in all prices on the site. Shipping costs will be added to your order. For shipping charges, please view in the billing when you are placing your order.  Please note that orders to countries outside the EU may be subject to vat, import duties and/or taxes, which are levied once your package reaches your country. 

Delivery 

Orders for in-stock items will be processed and shipped within 2-4 business days, unless otherwise noted on the product page. Orders placed over the weekend will usually ship on Monday.

 


Free delivery on orders over 100 € (Only for this countries*)

Shipping within Spain

We will send your order as soon as possible. For standard shipping we charge 5,5 € for package. The parcel will be delivered the day after in 24/48 h.

International shipping 

We aim to deliver parcels sent to the rest of the world and other European countries within 3-5 working days following the date your order is placed.
*EU + Switzerland: between 8-10 €
*USA: 12€
Canada: 14 €
Rest of the world: 15 €

Prices may vary. Please check the delivery price when you are placing your order.

Security SSL Encryption

Rebelroot uses secure socket layers (ssl), the industry standard in transferring information to process your orders. Our store has an industry standard 128 Bit SSL encrypted checkout to protect private data. Rebelroot ensures that your information and your order data is hidden from prying eyes both during and after transactions.

Colors

We strive to give a correct representation of our products, however we cannot guarantee that colors in the website are fully equivalent to the items’ actual colors. this depends partly on the color settings of your computer and monitor.

Copyright

The pages of our online shop and/or the pictures are subject to the German copyright law §72. Publishing or duplication of those pages and pictures are only allowed after written permission by Rebelroot
Copyright © 2013 Rebelroot.
All Rights Reserved. All prices EUR.